Customer Service

If you encounter issues with your product:

If you encounter a quality issue with your order, kindly email within one (1) day after receiving your items. It´s important that you keep the original packaging of the device.

Please send us:

  1. Your ORDER ID (Starting with GUBP) and the receipt time of the gift box.
  2. Detail the problem you experienced.
  3. Attach the pictures or video of the problem.

Our team is here to assist you. Please remember that we can only address any product-related issues within 5 days of the item being delivered.