Changes in Order & Order Cancellation

Changes in your order like shipping address.

Please check the product details, quantity, recipient, shipping address and other information carefully before making your payment. Once the order is placed, it cannot be changed easily. If the order has been shipped, the address can´t be changed.

Order cancellation

The cancellation and refund of an order can only be made 24 hours after the purchase and if the order has not been shipped. If the order has been shipped or the purchase was made over 24 hours ago, the order can´t be cancelled.

Please send us a message through our website or to with your order ID (Starts with GUPB) and the name and phone number you wrote in the Shipping Details when you made your purchase. The refund can take up to 2 weeks after we cancel your order due to bank processing times.